Frequently Asked Questions

1. What are the payment methods available?
  • We accept all major credit/debit cards.
  • All cardholders are subject to validation checks and authorization by the card issuer.
2. Can I amend my order once it has been placed?
  • Once your order has been confirmed, amendments may not be possible.
  • For further assistance, please contact our customer service immediately.
3. Can I cancel my order?
  • You may cancel your order up to fourteen (14) days after the day that the goods were received, especially if the goods are found to be faulty.
4. How can I return an item?
  • You can return your items following the instructions provided in our returns section.
5. What if my goods arrive damaged?
  • If the goods arrive damaged, please contact us as soon as possible for a return or exchange.
6. What happens if an item is out of stock?
  • If we are unable to supply the goods, we will inform you of this as soon as possible and a full refund will be given.
7. How long does delivery take?
  • We aim to deliver within estimated timescales, however, delays may sometimes be inevitable.
  • Please refer to our delivery section for more information.
8. Can I track my order?
  • Once your order is dispatched, you will receive a confirmation email with tracking details.
9. What are the delivery charges?
  • Delivery charges are calculated during checkout based on your location and weight of your order.
10. Can I have my order delivered to a different address?
  • Yes, you can provide a different delivery address during checkout.
11. Is my personal information secure?
  • We respect your privacy and keep your personal information secure.
  • For more details, please read our privacy policy.
12. What are my consumer rights under your contract?
  • Our contract is governed by the law of Illinois, and it respects and upholds your rights as a consumer.
  • Please refer to our terms and conditions for detailed information.
13. What happens if I do not pick up my order?
  • If you do not accept or pick up the goods, the delivery will still be deemed accepted by you and you will be charged for the goods delivered.
14. Do you offer international shipping?
  • Yes, we do. Shipping times and charges will vary depending on the destination and weight of the order.
15. Are taxes included in the price?
  • Unless otherwise stated, all prices include any applicable taxes. Delivery charges are excluded.
16. How can I make a complaint?
  • If you have any concerns or are unhappy with anything then please contact our Customer Services on [email protected].
17. What if I disagree with the handling of my complaint?
  • If your complaint cannot be resolved, once you have exhausted our internal complaints process, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider.
18. Are the items genuine?
  • All products sold on our website are genuine and sourced directly from manufacturers or authorized distributors.
19. How can I get updates on my order?
  • Updates on your order will be sent to your registered email.
  • You can also track your order with the tracking number provided.
20. How can I contact you?
21. How can I place an order for personalized items?
  • To order personalized items, you will find an order note form during the purchase process.
  • Please specify in the form your personalization requirements such as the name or style that you want on the product. We will do our best to accommodate your needs.
22. How do I install the product?
  • All our products come with detailed instructions and installation guides included in the product’s box.
  • The guide also lists all components that come with the product. Please read carefully and check all components before you start installing.
  • In the rare case of missing parts, please contact us immediately for assistance or a return, if necessary.
  • We assure you that such cases are rare, but they may still occur sometimes.

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