Our Commitment to Processing Orders

At, every order represents a bond between us and our cherished customers. We view each order as a promise, and we work tirelessly to fulfill that promise in a timely manner. Generally, for items readily available, we can dispatch them within two business days after receiving your order. However, given the handcrafted nature of our products, processing times may stretch to 1-2 weeks for these special items, depending on our crafting workload. We promise to keep you informed via email of any developments concerning your order, should there be any unexpected delay.

Our Pledge to Quality

Every order is a testament to the trust you place in us, and we treat each one with utmost respect and dedication. Should there be any delay in processing, we hope you understand that our priority is ensuring the delivery of top-notch, handcrafted goods that match, if not surpass, your expectations.

Order Handling and Delivery Times

Usually, our order handling time falls within 1-2 business days. Once your order has been processed, delivery within the U.S. is estimated to take between 2 to 5 business days, excluding weekends. You will receive a confirmation email once your order has been processed, followed by a notification email once your order is en route to you.

Our Standard Shipping Policy

With our standard shipping option, your uniquely crafted piece should be with you within approximately 5 business days. We put in significant efforts to ensure your order reaches you promptly and we appreciate your patience throughout this process.

U.S. Shipping Rates

A flat shipping rate of $6.99 applies to all orders.

Understanding U.S. Tax Rates

Your location determines the applicable tax rate for your order. While most locations have a tax rate between 8% and 12%, there are a few exceptions. We are happy to share that customers residing in New Hampshire, Oregon, Delaware , and Montana are exempt from taxes on their orders. For our customers in Alaska, a nominal tax rate of 1.5% is applied. Please note that we adhere to all state and federal tax regulations, and the tax applied to your order is based on these specific rules and rates for your particular location.

Our Customer Support

We place utmost importance on customer satisfaction at If for any reason you do not receive your order within 5 days of receiving your shipping confirmation email, we urge you to reach out to us at the earliest. Please share your name and order number so we can promptly investigate the matter and keep you updated at each step. Your peace of mind is our priority.

Office address:
3643 S Grower Avenue, Ontario, CA, 91761

Factory address:
Đội 5, thôn Trà Lâm, Xã Hiệp Cường, Huyện Kim Động, Tỉnh Hưng Yên, Việt Nam

Our Phone:

Our Email:
[email protected]

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